Refund policy
Effective Date: [ April 5th, 2025 ]
Thank you for shopping with us! We want you to be completely satisfied with your purchase. However, if you’re not completely happy with your order, we’ve outlined our return policy below. Please read it carefully.
1. Return Eligibility
You may return most items within [30] days of receiving your order, provided the item is in its original condition. To be eligible for a return, the following conditions must be met:
• The item must be unused, unworn, and in the original packaging.
• The item must not be damaged or altered.
• The return request must be submitted within [30] days of delivery.
Certain items, such as personalized items, cannot be returned.
2. Restocking Fee
A restocking fee of [20]% will apply to all returns, except for defective or damaged products. This fee helps cover the cost of processing, inspecting, and restocking the returned items.
3. How to Return an Item
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer service team at [amenazaapparel@gmail.com] within [30] days of receiving your item.
2. Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the product.
3. Prepare Your Return: Package the item securely, including the original packaging and any included accessories or documentation. Clearly write the return authorization number on the outside of the package.
4. Return Shipping: You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
4. Refunds and Exchanges
Once we receive your returned item and confirm that it meets our return criteria, we will process your refund or exchange. Please note that the restocking fee will be deducted from your refund.
• Refunds: If you qualify for a refund, the refund will be issued to the original payment method within [15] business days, minus the restocking fee. Please note that it may take several days for the refund to appear in your account, depending on your payment provider.
• Exchanges: If you prefer an exchange, we will send the replacement item as soon as we receive your return. If the exchanged item is out of stock, we will notify you, and you can opt for a refund instead.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [amenazaapparel@gmail.com]. We will offer a full refund or exchange for defective or damaged products, and we will cover the cost of return shipping in these cases. No restocking fee will be charged for damaged or defective items.
6. Late Returns
Returns that are postmarked after [30] days from the delivery date will not be eligible for a refund or exchange, unless the item is damaged or defective.
8. Contact Us
If you have any questions about our return policy, need assistance, or would like to initiate a return, please contact us at:
AMENAZA
amenazaapparel@gmail.com